Frequently Asked Questions
Products
No. None of our products will get you high. They are all UK legal and meet the 1mg limit as per The Misuse of Drugs Act.
No, the products we stock have full spectrum Cannabis Sativa L extract (distillate), which contains multiple cannabinoids including legal amounts of THC, flavonoids, terpenes, vitamins, minerals etc.
Not us. High potency THC is illegal and unless you are prescribed medicinal cannabis by a qualified healthcare professional, you could potentially be breaking the law by being in possession of a controlled substance, should you purchase high potency THC products from the black market.
Shipping
You have until your order has been prepared for shipping to make changes to your order. Email us immediately for any changes required.
Email us immediately and before your order has been prepared for shipment in order to change your shipping address.
No. The fastest delivery method we offer is Royal Mail Tracked 24, which is usually delivered next working day for orders placed before 12pm on a weekday.
Payment
At the moment we only accept credit/debit card payments. We use Viva Wallet as our payment gateway provider.
Please reach out to us via email. We can look into our payment gateway portal to confirm if the transaction completed or not. If the transaction failed or is incomplete, your money will be returned back to you by your own card or bank provider.
We would love to, but Paypal do not support the hemp or cannabis industry.
Returns
We only offer refunds on orders that have not yet been shipped. Please view our returns & refunds policy for more information.
Once your order has been shipped, there are no refunds.
Reach out to us using the contact form or via email. We will help you get your product working. If no joy, we will replace the faulty product.
If we suspect or it becomes clear that the purchaser is underage, we will cancel and refund the order.
If you are a parent/carer of someone who purchased from us and you found out after the product was delivered, please reach out to us via the contact form or email to reverse the transaction.